Monthly Archives

February 2017

The keys to collaborative leadership: empathy, netarchy, influence and adaptation.

By | Innovación, Redarquía | No Comments

In a complex and rapidly changing world, the answers must necessarily be collective. The solutions will not be the result of a plan envisaged by a few, but will emerge from the courageous action of many people at all levels of the organization, who have been able to adapt and change their mental models to face the new reality.

Creating value in the Age of Collaboration is a transformative journey, not an isolated project. Leaders who take the time to encourage employee participation in decision-making and create a collaborative culture that enables collective intelligence will empower their organizations with the speed, adaptability, productivity, and innovation required to grow and thrive in a world of accelerating change. And on this journey, you will discover that it is worth the investment, as the collaboration is equally powerful in its ability to support business goals as to frustrate them.

A different leadership

Unlike formal leadership, in which authority derives from our position, collaborative leadership is exercised from our personal power and our credibility. It does not originate, therefore, in the position we occupy in the organigram, but in our proactive action as leaders, based on our passion and constancy, our self-confidence and our ability to decide. This is the essence of collaborative leadership.

 

modelo_liderazgo_adaptativo

But beware, collaborative leadership is not a panacea, nor is it free. Collaboration requires interaction, has its costs of coordination, and often requires leadership beyond the boundaries of our own organization. Even some may argue that collaboration can undermine a lot of energy, and therefore could be exhausting for some people. Constant change is also exhausting, and as collaborative leaders we need to connect with our passions to find the energy we need to be a source of inspiration and energy for our peers.

As collaborative leaders we must be able to recognize the differences in values and structures between large and small organizations, between profit-making companies and not profit institutions, organizations all with very different cultures. Ultimately, we must overcome the differences and generate the confidence necessary to make collaboration possible in very diverse and complex environments, establishing credibility, understanding others, connecting emotionally and developing a collaborative culture that makes collective innovation possible.

leadership without frontiers

A good collaborative leader starts from the premise that his domain of action does not stop at the border of the organization. In a global, fast-changing world the boundaries of organization often become blurred, and both authority and personal responsibility do not stop at the organizational boundary. New business models are increasingly based on informal networking, mass collaboration, and production ecosystems that cross the boundaries of the organization. Leadership has to go beyond organizational boundaries, and persuading others to build value in community is an essential part of any effective collaboration.

The borders are diluted. New user communities-as large as countries-seem to emerge from nowhere and previously well-defined and differentiated environments, such as work and private life, begin to thin. Young people of the digital generation are able to write on a blog and respond to an email from work while watching a television program. They are digital natives, and you know, it’s in their DNA, that sharing creates value. They live connected, without borders and their natural reaction when they find something of value in their social network, Youtube or Twitter, is to share it with others.

Four key competencies

Empathy. A good collaborative leader needs to feel what is happening to peers. Often the signals they are sending are very weak and encoded. Therefore, it is important to listen with an open mind and without prejudice, pay attention and show interest in what they are telling us. Collaboration requires a climate of trust that we have to build based on a sincere concern for people. As collaborative leaders we must be able to get under the skin of others and respond quickly to their needs and uncertainties. Empathy is what allows us to recognize and understand the emotions of others, their motivations, the reasons for their behavior or their preferences in decision making. And it is a key emotional competence to manage the inevitable conflicts, losses, and confusion associated with change, so that disruptions are productive rather than destructive to people and organization.
Netarchy. Every day it is more evident that we need new organizational models for the coordination of collective efforts. The current hierarchical structures are failing in their attempts to adjust to a new, more global, complex and uncertain reality. While the hierarchy has given scalability to our organizations, its cost has been high in terms of initiative, creativity and commitment of people. As leaders we must be able to accept the hierarchy-netarchy duality and be able to operate in collaborative networks and become the drivers of netarchy as a natural structure for innovation. If we really want to accelerate the strategy and the necessary digital transformation we must equip our companies with a dual structure capable of running day-to-day operations and at the same time exploring new opportunities and avoiding threats.
Influence. This new type of leadership is exercised on the basis of influence, authenticity, personal credibility and added value that the leader brings to the community, and has nothing to do with the ability to accumulate power. Collaboration requires authentic leaders, people with the power to energize and broaden the community rather than handle it from above, which requires a great capacity for personal credibility to connect with the collective intelligence of the organization, to mobilize and coordinate human efforts. A good collaborative leader is one who is able to influence and convince his peers, without falling into the trap of becoming a manipulator.
Adaptation. Change and change management are adaptive challenges in which people in the organization are both part of the problem and part of the solution. There are no magic answers, but questions that can lead us in the right direction. As leaders we must be able to select what we want to maintain and preserve, what is expendable and we must discard, and the new capabilities we must create to face the future successfully. It is about mobilizing others – both outside and within our area of responsibility – to achieve understanding and agreement on what needs to be done and how it should be done, facilitating individual and collective adaptation efforts and developing new skills and Necessary collaborative to adapt to the new circumstances.

III Conference Forum Integrated Governance

By | Netarchy | No Comments

The key is not to reformulate collaboration as something else to do, in addition to other priorities, but as a fundamental means to address all the challenges of the organization

I recently had the opportunity to participate in Lisbon in the III International Conference of the Forum for Integrated Governance that was conducted with the motto of “Collaboration: Impossible Mission”. The initiative had the institutional support of the Ministry of Presidency and Administrative Modernization and the Ministry of Labor, Solidarity and Social Security of Portugal, and was attended by several national and international speakers, experts on the subject of collaboration that shared their knowledge and experiences of collaboration between organizations.

For me it was very gratifying to see the level of consensus in the Forum about the need to seek a new balance between hierarchy as a guarantor of predictability and control and netarchy as the engine of innovation and growth. The reality is that the imperatives of integrated management, necessary for citizen-centered public administration, are not achievable only with the hierarchical, highly centralized and bureaucratic structures that we have built so far.

The social web shows us every day that sharing creates value. But building a collaborative organization is not an easy task and requires a transformative approach to culture, new collaborative processes, and the social technologies that make it possible. And above all it requires the example and unwavering commitment of management. Fostering a culture of collaboration represents a great opportunity for organizations to develop the full potential of people in terms of creativity, initiative and passion for what they do.

Collaboration between organizations at the operational level allows us not only to increase productivity, to make staff work more effective, and to improve organizational communication, but also to enable a new generation of services centered and designed for citizens. Collaboration is not only the way to achieve an integrated governance, but is the basis for open innovation in a complex world that requires, every day more, collective responses. Collaboration in public administration allows us to make a giant leap forward in areas such as relations with citizens, acceleration of open innovation, or the introduction of new one-stop services that make life easier for people and businesses.

Three key elements for collaboration Collaboration is not easy, but it’s worth the effort. In a global world of accelerated changes, the borders of our organizations become liquid and work teams are increasingly virtual, dispersed or multifunctional and composed of members that have not been known in many cases before. Setting up a multidisciplinary team with representation at all levels of the organization to lead a collaborative initiative requires:

  1. Culture of collaboration. Culture is the DNA of an organization and is an essential pillar for any successful collaboration. Collaborative organizations thrive in a culture of openness, flexibility, and shared goals. In a true collaborative culture, people trust each other and share information to better serve the needs of citizens or management.
  2. Collaborative Leadership. The context in which our future leaders have to operate is quite different from what we were accustomed to in the previous decade. Therefore, leadership styles need adaptation. Effective leadership in today’s climate requires flexible collaboration, listening, influence, and adaptability, rather than command and control. For collaboration to be successful, leaders need to be authentic and transparent in decision-making.
  3. New spaces and times for collaboration. The new social technologies naturally connect people inside and outside the organization making possible the emergence of a collaborative culture, where sharing creates value. But it is essential to dedicate new spaces and times that make possible the collaboration without sacrificing the current operational capacity. Organizational duality, hierarchy and redarchy, consists precisely in reformulating collaboration so that it is not “something else to do”, one more element in the list of priorities, but a fundamental means to address all the priorities of the business.

Collaborative leadership model

Collaborative leadership consists precisely in mobilizing others – outside and within our area of responsibility – to achieve understanding and agreement on what needs to be done and how to do it, facilitating the individual and collective efforts of adaptation and developing the new skills and habits necessary to adapt to the new circumstances.

Unlike formal leadership, where authority derives from our position, collaborative leadership is exercised from our personal power and our credibility. It does not originate, therefore, in the position we occupy, but in our proactive action as leaders, based on our passion and compromise, our self-confidence and our ability to take the initiative and lead the necessary changes.

How to make it happen in our organizations ?. Basically responding systemically and continuously to the different challenges, working as a flexible and agile network, outside but aligned with the traditional hierarchy, establishing a coalition guide of change drivers exemplifying the collaborative behaviors and constantly seeking opportunities, and launching new initiatives to capitalize them.

Collaboration is a transformative journey, not an isolated project. Leaders who take the time to instill a culture of teamwork and collaboration will empower their organizations with the speed, adaptability, productivity and innovation required to grow and thrive in a world of accelerating change. And on this journey, you will discover that it is worth the investment, since the collaboration is equally powerful in its ability to support business goals as to frustrate them.

I share my contribution to the event

[slideshare id=71329468&doc=integratedgovernmentjc-170124131456]